Submit a Case Form

Engagement :
Customer engages Data Recovery NJ to inspect, evaluate and identify any problems with its equipment/data/media and to provide other services as may be requested by the customer that are more particularly described on the attached work order which is a part of this agreement. Customer certifies that it is the legal owner of the hardware to be evaluated by Data Recovery NJ and that all equipment/data/media are either owned or property licensed by it.

Consent :
Customer grants permission to Data Recovery NJ to take any action necessary to repair the equipment/data/media. Customer understands that any procedure by Data Recovery NJ is a final attempt to recover the data from the equipment, and that such procedures could result in partial or full loss of the data stored in the equipment. Data Recovery NJ makes no representation or guarantee that its attempts to recover the data will be successful. Data Recovery NJ shall not be held liable for any claims whatsoever regarding the functioning of the equipment/data/media or the condition or existence of data storage media supplied before, during or after execution of any procedure or service. Customer releases Data Recovery NJ from any liability whatsoever for any data loss which may occur during, or as a result of, this procedure, this also includes customer provided backup media. Data Recovery NJ will further not be held liable for any direct or indirect damages, including loss of data, loss of revenue, incidental or consequential, before, during or after service. Customer also releases Data Recovery NJ from any liability for any theft, damage or destruction to the equipment/data/media. Customer understands that, even if the equipment/data/media is successfully recovered, there is a possibility that individual files from the equipment/data/media may be inaccessible as a result of the type of damage originally sustained to the equipment/data/media.

Confidentiality :
Data Recovery NJ agrees to maintain the confidentiality of customer's information and to treat such data with the same degree of care as it treats its own data. All customer information, data and equipment provided to or recovered by Data Recovery NJ shall be deemed confidential and proprietary to the customer.

Payment :
Customer agrees to pay Data Recovery NJ all sums authorized that shall be specifically set forth on the attached work order and which includes charges for services by Data Recovery NJ Customer also agrees to pay for the cost of parts/equipment/media used by Data Recovery NJ in connection with the services provided to customer unless otherwise agreed to in writing by customer and Data Recovery NJ Customer agrees to pay all applicable fees for services by Data Recovery NJ, plus shipping and handling expenses within 30 days of the invoice. Customer understands that Data Recovery NJ does not pay for return shipping and all expenses are to be paid in full by customer. Data Recovery NJ will not be responsible for damages incurred during the shipping process and any loss or claim against such agents shall be solely by and on the behalf of the customer. All such sums due shall be payable in advance, by cash, check, bank money order, or credit card.

MANUFACTURER WARRANTY MAY BE VOID. Data Recovery NJ shall not be liable to customer if manufacturer's warranty is VOID due to any action taken by Data Recovery NJ in connection with its equipment/data/media.

Authorize Evaluation Process and Diagnosis Fee: By selecting Yes, you authorize Data Recovery NJ to immediately proceed with an evaluation and to charge an evaluation fee selected by service level set forth on the attached work order and that the pursuant agreed to the terms and conditions set forth herein.